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Fergal Reid – Building products in the Age of AI

June 28, 2023

This talk is an overview of what Fergal has learned at Intercom, through two product development cycles using GPT-3.5 and GPT-4. Fergal will try to equip the audience with some mental models to think about the capabilities of GPTs, and share tips for how to build with them, based on Intercom’s recent experience, as well as some general thoughts about where we’re going next.

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