Fergal Reid

Fergal Reid is the Director of Machine Learning at Intercom.

He has a PhD in machine learning, and has held ML roles at several high-growth startups. 

Fergal has a track record of building engineering and product teams, bringing successful ML products from first prototype to substantial business revenue, and has spent the last 6 years leading Intercom’s Machine Learning function.

Most recently he has been leadings Intercom’s efforts using large language models.

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