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Meet the speaker:

Fergal Reid

Director of Machine Learning,  


fergal reid smiling at camera against brick wall

Fergal Reid is the Director of Machine Learning at Intercom.

He has a PhD in machine learning, and has held ML roles at several high-growth startups. 

Fergal has a track record of building engineering and product teams, bringing successful ML products from first prototype to substantial business revenue, and has spent the last 6 years leading Intercom’s Machine Learning function.

Most recently he has been leadings Intercom’s efforts using large language models.


📱 LinkedIn

fergal reid smiling at camera against brick wall

Talks & Content

Where are we taking AI? And where is it taking us?
This talk is an overview of what Fergal has learned at Intercom, through two product development cycles using GPT-3.5 and GPT-4. Fergal will try to equip the audience with some mental models to think about the capabilities of GPTs, and share tips for how to build with them, based on Intercom’s recent experience, as well as some general thoughts about where we’re going next.

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