Randeep was parachuted into government at short notice and built the NHS Covid 19 app in just 6 weeks. It saved thousands of lives – but it was not destined for success. What techniques helped this app succeed where others failed? How did he have impact, and fun, in the face of such chaos? Randeep condenses his experiences across private and public healthcare including at Babylon Health and the Terrence Higgins Trust, into 5 practical examples that help with your challenges whatever your industry. It uses insights of how humans work together, or don’t, to build products with real impact. This talk is aimed at anyone who is interested in making a difference. It is intended to be uplifting, engaging and expansive, covering everything from behavioural psychology to Marvel superheroes! Product, tech, founder, entrepreneur, anyone working in challenging situations or even just those who are curious – it aims to be useful for all.